Refund Policy

1. Overview

This Refund Policy applies to advertisers who fund campaigns on Satya Sankalpah and to any paid services offered on our platform. Publisher payouts are covered separately under our Terms & Conditions and are not subject to this policy.

2. Advertiser Campaign Deposits

Campaign budgets are charged according to the campaign terms agreed with the advertiser. Unused balances remain available for future campaigns unless the applicable advertiser agreement says otherwise. A refund request for an unused balance may be submitted to support and will be reviewed against the payment method, campaign status, applicable fees, and any legal requirements. We aim to respond within 7–14 business days.

3. Disputed or Invalid Conversions

If an advertiser identifies conversions that appear fraudulent, duplicate, or invalid, they may raise a dispute within 15 days of the conversion date with supporting details. Our team reviews available tracking logs, advertiser records, and fraud-detection signals. An approved dispute may result in a credit adjustment or refund, depending on the campaign and payment terms.

4. Campaign Cancellation

Advertisers may pause or cancel a campaign at any time from their dashboard or by contacting support. Conversions generated and approved before cancellation remain payable and are generally not refundable. Pending conversions may continue through the normal validation process.

5. Non-Refundable Items

• Payouts already released to publishers
• Approved conversions that meet the offer's stated criteria
• Setup, onboarding, or account-management fees that were clearly disclosed and accepted in advance

6. Processing Time

Approved refunds are normally processed to the original payment method. Account credit may be offered where agreed with the advertiser or where the original payment method cannot accept the refund. Processing usually takes 7–14 business days after approval, depending on the payment method and bank processing times.

7. How to Request a Refund

To request a refund or raise a dispute, email support@satyasankalpah.com with your account details, campaign name, transaction reference, relevant evidence, and reason for the request.

8. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on this page with a revised "Last updated" date.